The Regulations of the General Customs Law (Supreme Decree N° 121-96-EF) establishes in its Fourth Complementary Regulation the start-up of the automated Customs clearance system nationwide as of January 1998. 

As of 17.02.1997 the automated Customs clearance system (Teledispatch) is mandatory for Customs Agencies that operate within the jurisdiction of the Maritime and Airport Customs Offices of the port of Callao. 

To implement the system nationwide, an operations method has been developed that permits Customs Agents to transfer information to the Customs Office of Declarations, Shipment Orders, etc., using the INFOVIA facilities (it is important to note that this incurs no cost, neither for traffic nor for access, and the user only pays the cost of a local telephone call). At the same time, this model does not require changes in software by customs agents or by their software suppliers.  

The model allows the clearance, through the same procedures, with all Customs Offices and all Customs Agencies in the country, even if the latter operate centrally or have descentralized offices. 



Centralized Process : the Network Server of the customs office will be physically located in the Customs Headquarters. Thus the transfer of information by customs agents (Teledispatch) will be made directly to the Headquarters and viceversa; the operations office will have all the consulting facilities and standard updatings through the existent link. However, the change to this method of operation does not affect documents already in process in any Customs office. 

Descentralized Process : the customs network server will remain in its present location. 

At the present time, the Customs Offices of Pisco, Salaverry, Arequipa, Cuzco, Puno, Chiclayo, Chimbote, Pucallpa and Tarapoto are already operating with the centralized method, resulting in a noticeable improvement in the service, providing transparency to the users. 

The following Customs Offices and Customs Agencies will remain operating in the descentralized method :  

1. Maritime Customs of Callao
2. Airport Customs of Callao
3. Postal Customs
4. Tacna Customs
5. Ilo Customs
6. Mollendo Customs
7. Iquitos Customs
8. Tumbes Customs
9. Paita Customs
10. Desaguadero Customs Agency




  1. To provide service to the Teledispatch, CUSTOMS will activate the Mail Server (based on its internal standard Lotus Notes 4.5) in each office, and these in turn will administrate the electronic mailboxes, extract and prepare messages, and validate the DUA and O/E for their subsequent acceptance or rejection.  
  2. For the centralized offices, the Mail Server will be that of the Headquarters, while the decentralized offices will use the server located in their installations. 
  3. In each Mail Server there will be mailboxes provided for the Customs operative offices and for all the customs agents that request the service. 
  4. These same Servers will provide the mail service for each department of the Customs offices. 
  5. The client mail module (provided by Customs or by third parties) will be installed in the computer equipment of Customs Agents, which will permit the selection of mailbox destinee and to direct messages. Aduanas will be able to pick up messages that have arrived to the mailboxes of :
  • The Lotus Notes Mail Servers of the Customs offices 
  • The UNIX mail server installed at the Airport Customts Office of Callao (Aduanet mail)
  • The Mail Servers of third parties (Internet service providers, Association of Customs Agents, etc.)
  1. The Customs Agents that operate with the Maritime Customs and Airport Custos of Callao may continue to use their current procedure system or use the new method available. In order to operate with Customs offices in the provinces, they will have to adjust to the specifications detailed in this document. 
  2. The Customs Agents that consider it convenient may request the start-up of mailboxes that will permit them to send Teledispatch messages to the aforementioned Customs offices. 

In order to use Teledispatch nationwide (regardless of the procedural method used by any given Customs office), a Customs Agent will require :

  • PC 486 or higher
  • Windows 95 operative system
  • Access to Infovía (free service supplies by Telefónica del Perú)
  • Conventional telephone line
  • Modem with standard 9600 bps or higher (MNP)
  • Client Mail Software (provided by Customs or third parties)